For example, you may be asked if you prefer a rolling 10% of profits withheld for 90 days, or 5% for 180 days. Ultimately, your reviewer will set your reserve amount, or will advocate on your behalf to a higher level underwriter.Īsk for options for the final result. Show that you are delivering products quickly, the shipping times are clearly stated on the website and in confirmation emails, and that you have a customer service team in place to quickly respond to customer inquiries.Īsk for a meeting with your PayPal representative or reviewer to better understand the situation.ĭevelop a relationship with your reviewer and find out what they care about in regard to your dispute. Your job in the risk process is to clearly identify the risks and how you mitigate them.įor example, is this fulfillment partner based in the USA? How much business have you done with them? How is their financial health? In short, when you don’t control the end to end customer experience, there is more risk. This is because even if you as a merchant do your job of selling products and capturing payment, you cannot control a 3rd party to produce your product and deliver it to the customer. While Paypal technically accepts dropshipping businesses, they perceive these businesses as higher risk. For example, carriers like ePacket and Special line are not approved, but UPS is. When providing a tracking number choose a provider that PayPal can verify via the API. Provide tracking numbers, especially if requested. Position your business so you can quickly react If you initially couldn’t meet demand due to a surge in volume you may now have more inventory in your fulfillment center as a response. You have happy customers and the reviews to prove itįor example, if you had delayed fulfilment during the holidays, like many, you’ll want to explain to PayPal how you will avoid this issue in the future and outline the process for their review. You consistently fulfill customer orders promptly and add tracking numbers Your company has been in business for a long time Here are some factors that PayPal is looking for: When preparing your review response it’s important to keep in mind that PayPal ultimately cares about the health of your company and that the overall number of disputes is low, the business itself has low risk and that you have measures in place to mitigate issues. Prepare and organize the requested document s so that your PayPal representative can easily find the information they’re looking for. They are often looking for up to two years of audited financials (income statement, balance sheets, processing statements, etc). When facing a review your PayPal contact will likely be explicit in what they ask for so you’ll need to prep your financial documents. This is like having the “answer key” before taking a test! Prepare the requested documentation You should respond to the email right away to ask what prompted the review, what actions PayPal is considering and what information would lead to a more favorable outcome. What’s to do if your account goes under review? Understand why you are being reviewed.įirst things first, understand why you are being reviewed. Standard annual review when your business is above a certain spend level (typically this seems to be $1M or more)Ī sudden, sharp influx in dispute and chargebacks OR a sudden increase in sales volume Typically, the main reasons for a review are: This will however cause certain features of the web site not to be accessible.What triggers a review? PayPal’s Risk Underwriting team may review your account for several reasons. Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all. 1.2 We may also use this data in aggregate form to develop customised services - tailored to your individual interests and needs.The type of information gathered is non-personal (such as: the Internet Protocol (IP) address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully. This enables us to recognise you during subsequent visits.
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